Why use a collection agency?
Debtors will often pay a collection agency even though they never cooperated with the original creditor, mainly because collection agencies typically increase the psychological anxiety associated with a debt. Second, the debtor will understand that the creditor is serious about collecting their money. Also, many debtors are wary of the impact that a collection account can have on their credit score.

What are your overall collection success rates?
Our overall first phase collection rate is 56% nationally. Our second phase collection rate is twice the national average at close to 20%. However, there are several variables that will influence recovery rates: the age of the debt is arguably the most important factor. The older the debt is, the lower the chance of recovery. Other important variables include: industry, account balance, documentation, demographics and type of debt (commercial/consumer/medical/NSF checks, etc.).

How quickly will you collect my money?
Accounts are entered and within the first 24 hours the first demand is sent out. Every 10 – 14 days another demand is sent more intense than the last. If after 5 demands are sent and the account has still not paid then with your permission the accounts can automatically roll to phase 2. During phase 1 most debts are collected within 45 days. Those that are not collected go to the more aggressive approach.

Communication is very important to me. What type of reporting do you offer?
With our system you have 24/7 access to see exactly where your accounts are. There are several report tools as well. Some banks are now lacking DDA reports and our system provides an instant snap shot on the fly.

What if my debtor disputes the debt or simply refuses to pay?
We will continue to work the debt and provide any needed documentation for proof of the debt. Debtors will say anything to get out of the debt. The nice thing for you is once the debt goes to phase 2 collections, the debt and any calls concerning the debt should come to us.

Does your company handle my claims all the way through the collection process, including legal?
Yes. We will attempt to recover your debt in-house. In the event litigation becomes necessary, We have a team of collection attorneys to whom we will forward your files upon your authorization. We will also keep you updated as to the progress made by the attorneys who are working on your behalf. Our clients appreciate the fact that we take care of everything throughout the collection process, especially the legal process since many people are not familiar with the complexities involved in a lawsuit.

How important is the age of a debt?
The age of a delinquent account is one of the biggest factors in determining whether or not a debt gets paid. The older the debt, the harder it is to collect. Research on the collectability of delinquent accounts clearly shows that the most advantageous time to enlist the services of a collection agency is within 60-90 days of the invoice due date. Incorporating this strategy will help ensure maximum recoveries with the least cost to your company.

My Company is very customer oriented. Can you collect without damaging goodwill or jeopardizing future relationships with our clients?
Yes, we can. We are known nationally as a third party collection agency that handles your customers with a diplomatic approach when you decide that is the route you would like to take. You also have the ability to request a more intense approach.

What experience level does your staff of collectors possess?
Now we are the largest collection agency in the world. Since 1970 we have been assisting offices like yours to maintain good customer relations while collecting on the debt owed to you.

What sets your firm apart from the many agencies out there?
Established in 1970, we have continued to make needed changes with a changing society. We not only assist with collections when you turn them over to us but we also train you on processes you need to have in place from the point of sale all the way through to identifying those hard core accounts that need to go to further collections. We also train you and your staff on what to say when debtors call. This training is very important to your bottom line. We have seen debtors say they could only pay $50 and then hand a $100 bill to the debtee.

Does your firm offer collection training?
Yes, we offer full training to our customers on everything from the point of sale to use of system.

How long have you been in business?
After having been established in 1970, Our company has grown through mergers and acquisitions to becoming the largest and one of the oldest collection companies in the world. We are one of the only companies that offer full end to end collections complete with training and an online client portal for ease of use.

How do I become a client?
It is as simple as a phone call. Call us and we will gather the needed information. If you have internet we can send you an e-mail while on the phone. With a simple click of the button the process begins. If you don’t have internet we can send you a fax and provide you with the needed documentation.

I'm interested in placing multiple accounts. Do I have to fill out one placement form at a time or can I place in mass?
Our system has the ability for batch uploads and we have several software relationships that are as easy as a click of a button to upload multiple accounts.

Does your company charge an annual fee?
There is no annual fee for our services. During our demand phase we save you money by simply charging a flat rate fee for accounts used. During phase two there is no upfront cost and you only pay if we collect.

If I decide to use your services, how do I get started?
Simply call our office or send us an e-mail and we will call you.

What information would you need from me in order to get started?
After obtaining your company's name, address, fax, phone, E-mail address and form of payment we can set you up in our system. Within 3 to 5 days your system will be ready for use and during that time we provide the needed training.

What is your fee?
Our price list for phase 1 is downloaded with our presentation and is based on the number of accounts needed. Because we collect such a great percentage during phase 1 our phase 2 collections are much more difficult and time consuming. The rates for phase 2 are 50% of the amounted collected only.

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